Privacy Policy

Effective Date: 1/1/26

Suora.ai (“Suora,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us via phone, SMS, or other channels.

By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

• Name
• Business name
• Email address
• Phone number
• Website URL
• Business details
• Appointment scheduling information
• Any information submitted through contact forms or consultations

B. Communications Data

If you contact us via phone, SMS, email, or chat:

• Call metadata (date, duration)
• SMS content
• Email communications
• Chat transcripts
• Voicemail recordings (if applicable)

C. Automatically Collected Information

When you visit our website:

• IP address
• Browser type
• Device information
• Pages visited
• Referring URLs
• Cookies and tracking data

2. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Schedule consultations and demos
• Provide automation and AI services
• Send appointment confirmations and service-related messages
• Improve our platform and website performance
• Maintain security and prevent fraud
• Comply with legal obligations
• We do not sell your personal information.

3. SMS and Messaging Communications

If you submit your phone number through our website or directly request communication, you may receive SMS messages related to:

• Appointment confirmations
• Service updates
• Follow-ups regarding your inquiry
• Account-related notifications

Message frequency varies based on engagement.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance
• Message and data rates may apply.
• We do not send unsolicited marketing or bulk promotional SMS messages.

If you provide your phone number through our website forms, you may receive SMS/text messages from Suora.ai related to appointment scheduling, customer support, service updates, account notifications, and promotional offers (if you opt in to marketing messages).

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us at support@suora.ai.

We do not sell or share your phone number with third parties for marketing purposes.

4. Sharing of Information

We may share information with:

• Service providers (hosting, CRM, automation platforms, communication providers)
• Payment processors
• Legal authorities if required by law
• Business partners involved in delivering requested services
• All third-party service providers are contractually required to maintain confidentiality and data security.
• We do not sell or rent personal data to third parties.

5. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Data may be securely deleted upon request, subject to legal requirements.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze site traffic
• Enhance user experience
• Support marketing analytics

You may disable cookies through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage method is 100% secure.

We strive to protect your data but cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for communications
• Object to certain data processing

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our services are intended for business use and individuals over the age of 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Suora AI

Email: 

support@suora.ai
Website: 

https://suora.ai

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